Seagate was contacted but was not able to issue any information about the situation. Investors and customers will look to new CEO Steve Luczo to demonstrate that he is getting a grip on the situation. The results for the final quarter on 2008 are going to be announced after the close of business later today, and they are expected to be unwelcome.
#Does seagate seatools work barracuda update#
The warranty costs of this secondary fault will not be significant, but the damage to Seagate's reputation by this perceived botched firmware update could be immense.Ĭoming as it does after the abrupt departure of Seagate CEO Bill Watkins, it is easy for customers to see Seagate as a rudderless ship, and a firm in disarray.
Poor communication, no response from customer support, and, the final nail in the coffin, firmware that actually disables the drive." I have no problem with the original defect as I realize problems arrise during manufacturing, but its unbelievable to me the way they have handled this situation. Poster DMD71 summed up the situation for many: "I can honestly say I will never purchase another a Seagate product. Poster Apraxisz said on the Seagate forum: "Seagate's incompetence is stunning." Some users tried retro-fitting firmware level AD14 to a 1TB Barracuda bricked by the SD1A update and found that worked - others found it did not. It is The Register's expectation that Seagate will extend the free data recovery offer for the original Barracuda firmware fault to users who have suffered data loss due to this new fault caused by Seagate's 'corrected' firmware. It seems most likely that users' data is still on the drive and accessible once the drive firmware fault is corrected or via a data recovery service. Users might want to review this Knowledge Base page for the current situation. Subsequent posts to the Knowledge Base identified other drives which should not be updated. It is always recommended to keep a backup of critical data."
#Does seagate seatools work barracuda software#
Warning text in red on the posting stated: "The software and information in this article could be data destructive and/or render your hard drive inoperable if not followed carefully. Seagate's support Knowledge Base had the firmware fix relating to ST3500320AS, ST3640330AS, ST3750330AS and ST31000340AS Barracuda 7200.11 drives (with firmware levels SD15, SD16, SD17, SD18, SD19) taken offline for validation on January 19th.
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